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Frequently Asked Questions

Below is a listing of all of the most frequently asked questions. Please scroll through to find answers on common topics.

Wavenation Wireless provides low-cost, high-value wireless service to consumers across the US and internationally.

We own and operate our own national network, one that is engineered specifically for peak operation at extremely low costs. It’s because of this advanced design that sending calls and text on our network is simply more efficient and thus less expense than on other networks. This is how Wavenation keeps prices low without compromising a bit of quality.

We don’t cut corners, we cut inefficiency out of our network–the result of which is a high-quality service at an unbelievable low price.
Since 2015 Wavenation has provided over 500,000+ customers with exceptional quality at an even more exceptional cost.

How do I set-up an account with Wavenation?

To create an account with Wavenation.com, select the products and services you’d like to purchase and proceed to the shopping cart. There you’ll be prompted to create an account and purchase your phones and other services. Please note that credit cards are required for all purchases.

Once authorization is complete, you’ll have full access to your Wavenation account, where you can check balance, top-up and in some cases, share balances—along with a host of other features.

Get started here.

If I use auto-renew, when will I be billed for the next month of service?

When you purchase a monthly plan, your next month of service will be billed on the original purchase day.
Ex. If you purchase Wavenation Wireless on the 20th of the month and have auto-renew enabled, you will be billed for the next month on the 20th of the following month.

How can I check my balances on my Wavenation services?

There are two ways for you to check balances on any of your Wavenation services:

  • By logging into the Wavenation.com website
  • By using the Wavenation Care App

Don’t have the Wavenation Care App? Download it on the Apple Store or the Google Play Store.

 

Wavenation offers wireless plans designed to meet the needs of a full range of users—from customers seeking an affordable WiFi calling service, to heavy talk and texters, to those who need reliable and clear service both in the US and internationally. With Wavenation, you choose the plan that best fits your needs and add-on extra data or international features as needed.

The Wavenation platform is designed to put WiFi first, meaning that your phone or app will seek out and use WiFi service as a primary connection. When a WiFi connection is not available, a cellular data connection provides service.

All Wavenation plans are monthly services, providing connection for a full month—not just 30-days like most other offerings. Customers sign-up for one-month and can set their account to auto-renew each and every month.

Wavenation Phone+Text App:

With Wavenation’s Phone+Text App you can make unlimited calls and send unlimited text–across the nation and in select international locations–for one incredibly low monthly price.

Features:

  • Call Waiting and Three-Way Calling
  • Voicemail and Visual Voicemail
  • Text Messaging, Group Messaging, Picture Messaging and Video Messaging
  • Email to Text Message
  • Wavenation Care App–for full on-device account management
  • Transfer or Pick Your Own Number
  • International calling via Add-on offering

Price:
Just $3.99 per month

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Questions:

How do I use the Phone+Text App?
Set-up your account on Wavenation.com, then download the Phone+Text App from either the Google Play Store or the Apple Store.

How do I make a call with the Phone+Text App?
To make a call or send a text message with the Wavenation Phone+Text App, you must be connected to the internet via WiFi or cellular data. You can secure an internet connection by connecting to a public WiFi network or using the data connection provided by another wireless carrier on your device. Please note that the first time you use a particular WiFi connection, you may need to register and provide a password if required.

Benefits:

Cheap International Calls and Text:
For those folks who are frequent foreign travelers, the Wavenation Phone+Text App is both a reliable and economical way to stay connected to those of us back in the US. Simply download the Wavenation Phone+Text App to receive your US-based phone number. Then, when connected to the internet, you are able to make and receive phone calls as if you are physically in the US—regardless of whether you are actually in the US or traveling abroad.

Back-up for Spotty Cell Coverage:
It happens every day, you are chatting away on your mobile phone and, just like that, your call drops. No warning, no indication. You’ve hit a cellular dead-spot. Unfortunately, these cellular dead-spots are fairly common and can happen anywhere: on the roadway, at your office and even in your own home.Which is why having a service like Wavenation Wireless is critical. Wavenation uses low-cost, abundant WiFi connections first. When WiFi isn’t available, Wavenation is able to transfer you call to a cellular connection, again, seamlessly and without call interruption.

Affordable Second Phone Line:
Second phone lines are great for business, personal use or as a means of maintaining privacy, but carrying around a second phone isn’t always great. With the Wavenation Phone+Text App, you can get that second line and access it from you own phone, and at a fantastic low price.As always, Wavenation lets you choose the number you want, from area code to the full 7-digits as available.

Dependable Service for Kids:
The Wavenation Phone +Text App is a great way to ensure your kids are always connected. For a low per month fee, you can feel confident that you child is just a phone call away from you.

Wireless 500:

Designed specifically for light users of mobile service, the Wavenation Wireless 500 Plan is the perfect combo of voice, text and data.
500 minutes of voice calling, 500 text messages and 500 MB of data ensures you solid coverage throughout your month.
And if you happen to run out of any one service, or all of them, full top-ups are available for an incredibly low price.

Features:

  • Top-ups for just $4.99
  • Call Waiting and Three-Way Calling
  • Voicemail and Visual Voicemail
  • Text Messaging, Group Messaging, Picture Messaging and Video Messaging
  • Email to Text Message
  • Wavenation Care App – for full on-device account management
  • Transfer or Pick Your Own Number
  • International calling via Add-on offering
  • Emergency 911 Calling

Price:

$7.99 per month
$4.99 for full top-ups across all services, good for 90 days or account termination

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Questions:

What happens if I use up my allotment of voice or text or data before the month’s end?
The Wireless 500 Plan is designed to provide the perfect amount of voice, text and data for light cell phone users. Subscribers to the plan have access to 500 voice minutes, 500 text messages and 500 MB of data each month for the duration of their service month.

If you happen to use up all of your voice or text or data supply before the end of your plan period, that particular service will no longer be available to you until your subscription renews. You will absolutely, however, be able to enjoy any of the other services which still do have unused balances. Top-ups for the plan are also available.

Can I top-up any of the services?
Absolutely! If you ever find that you need additional voice minutes, text messages or data, Wavenation offers a top-up package designed specifically for the Wireless 500 Plan.

For just $4.99 you can top-up ALL of the services within the Wireless 500 Plan, adding an additional 500 voice minutes, 500 text messages and 500 MB of data to your existing balances.

These top-up levels are good for 90-days from purchase, upon which any unused volumes will expire.
Also, these top-ups are only valid in conjunction with a paid monthly Wireless 500 Plan and expire when your monthly plan expires.

Americas Plan:

When you want the ability to make calls and text without restriction—without a limit on the number of minutes you can talk, without a limit on the number of text you can send and without a limit on where you can call in North America, Wavenation’s Americas Plan is for you.

Call and text to anywhere in the US, Canada and Mexico.

Features:

  • Unlimited calls and text to and from the US
  • Unlimited calls and text to and from Canada and Mexico
  • Call Waiting and Three-Way Calling
  • Voicemail and Visual Voicemail
  • Text Messaging, Group Messaging, Picture Messaging and Video Messaging
  • Email to Text Message
  • Wavenation Care App – for full on-device account management
  • Transfer or Pick Your Own Number
  • International calling via Add-on offering
  • Emergency 911 Calling (not available on the app)

Price:

$24.99 per month

Questions:

Where am I able to make and receive calls with the Americas Plan?
With the Wavenation Americas Plan, subscribers are able to call anywhere within North America, including Canada and Mexico.

What if I run out of data?
Wavenation subscribers never have to worry about running out of data, since we offer additional 500 MB of data for the incredibly low price of just $5.99.

To top-up your account with more data, simply add an additional 500 MB of data to your account via the Wavenation Data Add-on and enjoy for up to 90-days.

What if I want to add international calling to this plan?
Wavenation Wireless allows subscribers to customize their service to just how they need it. For Wireless 500 and Americas Plan subscribers, this means being able to add international calling to their plans at any time.

Simply add the Wavenation Global Calling Add-on to your subscription, and start calling to over 150+ instantly.

Add-On Services:

Wavenation delivers “Wireless Your Way,” which is why we offer a series of additional services you can add-on to your monthly service. Specifically, we provide the option to purchase additional data and international service. We also offer a special top-up service unique to the Wireless 500 Plan.

 500 MB of Data:

Because you always want to stay connected, Wavenation Wireless provides customers with the ability to add a bit of data to keep things streaming along. Priced at just $5.99 per 500 MB, additional bolts of data are available to add to our Wireless 500 or Americas Plan at any time during the subscription period.

And unlike other providers, Wavenation lets you keep any unused balanced for up to 90-days, provided you still have monthly service with us. Now that’s providing a great service to customers.

Global Calling:

In addition to the exceptional value and service that Wavenation provide with our Wireless service here in the US, we offer the same high-quality and low-priced service through our international plan.

Current customers simply add-on our Wavenation’s Global Calling service to start enjoying convenience and economy when calling internationally. Minimum account balances start at $5, with top-ups of $5 available anytime. Check rates here.

Wavenation International Calling:

International Calling from Wavenation provides some of the absolute best rates on international calling to both land and mobile phone numbers.
When you sign-up for Wavenation’s International Calling you get access to low-cost, high-quality calls to over 150+ countries.

Speed dialing, local access numbers and account balances that never expire are just a few of the extra features that set Wavenation’s International Calling service apart from the rest. Open your account with a balance of $5 to $100, and enjoy daily transaction of up to $50. Account balances can be shared with up to 5 telephone numbers.

Rates:

International rates are based on country and call type: land or mobile. Check rates here.

Features:

  • Pinless Dialing
  • Speed Dialing
  • Local Access Numbers
  • Auto Recharge
  • Share Balance
  • Check Balance
  • 1-minute Rounding
  • No expiration – ever!

Questions:

How do I use Wavenation International Calling?
Calling Internationally via some of the lowest rates in the industry is as easy as 1, 2, 3.

  1. Set-up an account with Wavenation, and establish an account balance of at least $5.
  2. You’ll receive your personal “Local Access Number” via both email and text message.
  3. Use your Access Number to start making calls right away.

What countries can I call with Wavenation International Calling?
Wavenation offers pinless international calling to over 150+ international destinations.
Check our coverage to your preferred locations.

Wavenation Phones:

Questions:

Can I bring my own phone?
For customers who are interested in using their own phone, we suggest you look to our Phone+Text App. The Wavenation App allows unlimited calls and text messages for the low monthly price.

Customers seeking full wireless and cellular service included in the Wavenation 500 and Americas Plan, are required to purchase a Wavenation handset.

Wavenation phones are customized with the latest technology and advanced feature set that allow the Wavenation service to perform at peak efficiency. For this reason, only phones provided by Wavenation are available for Wavenation Wireless service.

 What if I don’t like my phone?
Wavenation phones are pre-programmed with the latest technology and advanced feature set and always available at a great price, so we are confident that you’ll love your new Wavenation phone. However, in the event that you need to return it, we’ll absolutely handle your return.

Phones must be returned within 30-days and in new condition. Your full purchase price, minus shipping fees will be promptly refunded.

Shipping & Fees on Phones:
Standard Shipping:  $9.00
Express Shipping:  $25.00

Wavenation Phone Numbers:

Each Wavenation account comes with a US phone number–either your existing number (if eligible for transfer) or a new one chosen specifically by you, including the area code and specific digit set as available. Unfortunately, not all numbers are eligible for transfer, so please be sure to check to see if your number is eligibility for transfer.

When requesting a new number, simply select the area code you’d like, along with the 7-digit number. If your first choice isn’t available, we’ll provide a host of other great alternatives.

Can I use my old phone number?
Yes, if your number is eligible for transfer, you can absolutely transfer your old number. Check number transfer eligibility.

Can I choose my own number?
Absolutely. During the account sign-up process, you can choose a US number, including area code and 7-digit number.

Wavenation Network Coverage:

Wavenation Wireless provide wireless service via WiFi connections, cellular connections and data connections, depending on the service you prefer.

For customers who use our Phone+Text App, we provide network connection via WiFi hotspots and via data connections that you may already have on your phone. For those customers who purchase any other plans, connection is provided via WiFi, cellular or data connection.

Wherever you have a WiFi connection, you have access to Wavenation Wireless service. In fact, Wavenation was built for the cost-conscience and WiFi-friendly user, and thus our service area is virtually unlimited thanks to a worldwide supply of WiFi connections.

Wavenation Wireless service is absolutely WiFi-First, meaning it seeks a WiFi connection as the preferred method for call completion. Where WiFi is not available, Wavenation provides cellular connection via Sprint’s 3G and LTE network.

Simply enter your zip code to check coverage on the Wavenation network.
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Questions:

Where can I use my Wavenation Wireless service?
Wherever you have access to a WiFi connection, you have access to Wavenation Wireless. For our Wireless 500 and Americas Plan customers, Wavenation also provides cellular coverage via the Sprint network. Please check coverage here.

Can I still buy Wavenation service if you don’t provide cellular service in my area?
Absolutely! Wavenation Wireless is a WiFi-first service, meaning that it seeks out WiFi connections as the primary and preferred connection type. Where we don’t offer coverage to a cellular network, the Wavenation Phone+Text App provides unlimited calls and text via WiFi and data connections.

What happens to my call when I move outside of a WiFi Connection?
Wavenation Wireless uses patented technology to move your calls from WiFi connection to cellular connection, seamlessly and transparently. As you go about your day, Wavenation Wireless absolutely travels with you.

What is WiFi Service?
WiFi is a technology that uses very high frequency radio waves to transmit data … like voice conversations, text messages, movies or internet pages … wirelessly from your phone (or laptop or other wireless devices) to a network router. Routers collect your data and determine the best “route” for it to travel across the internet. It is a network of interconnected routers which collectively makes up the Internet.

You can access these routers—or WiFi Hotspots—in your home, your office or your local coffee shop. Often, use of a hotspot requires a user to “recognize the network” via their device and add the appropriate password for full access. To do so, simply visit the “settings” on your phone or wireless device and enter login information for the WiFi Hotspots you use most.

What is WiFi-First?
The Wavenation platform is designed to put WiFi first, meaning that your phone or app will seek out and use WiFi service as a primary connection to the internet. When a WiFi connection is not available, Wavenation simply transfers your call to a cellular data connection, seamlessly and transparently to you.

How Do I Use WiFi?
For each location that you spend time you will need to set up your phone to access that WiFi network, once you have set up that network it will remain as an available network. There are many public networks that don’t require any special password however you will still need to add that WiFi network.

Wavenation Customer Support:

Customer support is available to all Wavenation customers 7 days a week via our Wavenation Care app and our live call center. For most issues, a quick flip through the Care App will provide a ready and simple solution. If you find you need a more personal approach, a tap on the app will connect you with a live agent or you can contact support via the methods below.

Wavenation Care App:

Wavenation Care is an on-device app that lets you check account status, top-up your account or fix common device issues, all with a tap of a button.
Download the Wavenation Care App from either the Google Play Store or the Apple Store.

Our Support Center:

Contact customer support reps via email or phone:

Email: support@wavenation.com
Send us an email and we’ll get back to you within 24 hours.

Phone: 844-662-WAVE (9283):
Monday-Friday – 8:00 am to 8:00 pm EST
Saturday-Sunday – 11:00 am to 5:00 pm EST

Satisfaction Guarantee:

We like happy customers at Wavenation and have built a service that makes many of them.

However, in the event that you are not so happy with your Wavenation service, we will refund both phones and plans purchases, although certain conditions do apply.

  • For phone purchases made within the preceding 30-days, you may return the phone for a full refund (minus shipping).
  • For plan purchases, refunds must be requested within one week or 7–days of account registration.

Please contact our customer support team for full details and instructions.

Return Policy:

If you are unhappy with your Wavenation phone you may return it for a full refund, minus shipping charges. Phones must be returned within 30-days and in new condition.

Current Promotions:

One Month Free:

We know that you are going love your new service from Wavenation so much so, that we are offering a special incentive to get you started. For a limited time, sign-up for any of the following Wavenation Wireless Plans: Phone+Text App, Wireless 500 or Americas Plan and get your first month free. Restrictions do apply and you must provide a credit card during sign-up to be eligible.

Use the Promo Code: ONEMONTHFREE

International Calling: 10% off Your First Purchase Amount:

Wavenation’s International Calling service offers some of the lowest rates in the industry—and the best quality around. And for a limited time, we are sweetening the deal with a special promotion. Sign-up for Wavenation International Calling and receive 10% your first purchase amount. Use Wavenation international service to connect with family, friend and business associates in over 150+ international locations.

Use the Promo Code: GET10OFF

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